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ITIL 과 Service Management
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  • ÆǸŰ¡°Ý : ¹«·á (24Pages)
  • ÀúÀ۽ñâ : 2004/08
  • Ãßõµ¶ÀÚ : Àüü
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¼Ò°³±Û PPT자료입니다.
¸ñÂ÷ Operational excellence counts
Technology Profit Triangle
Business Enabling Cycle
IT as Business Enablers
Organizational Roles
ROI & TCO
ITIL overview
.........
º»¹®³»¿ë IT as Business Enablers
Increase the competitive edge
Revolutionize business processes
Increase potential profit margins
Reduce business overheads
Improve revenue flows
Target precise audiences
Provide outstanding management information
A leaner, faster business machine

ITIL – simple overview
Bring into line IT services with business wishes
A set of best practises not fixed instructions
Provides guidance not a step-by-step manual
Providing most favourable service provision at a reasonable cost
An independent set of best practices – public available
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Service, Management, 서비1, 관리

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